Store Policies

ICG Coatings Canada collects personal customer information for the sole purpose of facilitating your purchase and communicating with you in regard to your order. We respect your privacy and will not sell or distribute your personal information to others. From time to time we may contact you with regard to our product. We do not keep your personal information online.

 

Online Security

The credit card information that is collected is done so through a secure server at PayPal.  No credit card information is entered or stored on this website. For details on the Paypal security, please visit: https://www.paypal.com/ca/webapps/mpp/paypal-safety-and-security

 

Consent

By purchasing from IGL Coatings Canada you are giving your permission to receive our newsletter, please opt out on the first newsletter if you do not wish to receive subsequent information.

 

Shipping

At IGL Coatings Canada, we have made shipping as easy as possible for you.  All orders within Canada totaling up to $499.99 will be charged regular shipping at a flat rate of $15.00 plus tax.  All orders $500.00 and over will receive free shipping within Canada.  Additional charges apply to the Yukon Territory, Northwest Territories and Nunavut.  Orders received before noon Eastern time Monday to Friday are shipped same day.  Orders received after noon Eastern time or on weekends and holidays are shipped on the next business day.  Expedited services are available on request and at an additional charge based on the individual order.  For expedited service, after placing your order online email [email protected] to request a quote, we cannot ship expedited without your acceptance of the associated costs confirmed via the email reply with the quote included.

 

Returns

If you feel the product you received is in error or defective in anyway, please contact prior to returning.  Returns must be made within 30 days of the original date of purchase.  All products must be returned in their original packaging and fully sealed.  Applicable refunds or exchanges are processed after the products have returned to the warehouse and been inspected by IGL Coatings Canada.  Product costs only can be refunded, shipping charges cannot be refunded.  A re-stocking fee equal to 15% of the product cost will also be assessed.  For further information please contact [email protected]

 

Detailer Accounts

You must be approved as a detailer customer to receive wholesale pricing. Please contact info@iglcoatingscanada.com